What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Create fillable PDF Form Error

    Asked by taylormoore on March 20, 2015 at 09:24 AM

    Hello:

    I am consistently receiving an error for the PDF form creator. The icon is grayed out and I get the message below (link) when I do create the form. 

    Teresa

    Page URL:
    https://jufs.s3.amazonaws.com/50555378857166/Tougaloo_Slim_n&amp;#039;<br/>_Trim.pdf

    PDF form error form creator message icon create
  • Profile Image

    Answered by Carina on March 20, 2015 at 11:50 AM

    I tested and could replicate the same situation:

    It is connected with the form's name, because it has an apostrophe (Tougaloo Slim n' Trim).

    As soon as I renamed the form I could convert it:

    I've sent the converted form to your email.

    I forwarded this situation to our developers so they can analyse better this situation. They will contact you as soon as they have more details.

     The icon is grayed out :

    You mean the "create a fillable pdf form" button?

    Have you tried more than one browser? Please try clearing your browser's cache to see if it solves. Let us know if the problem persists.

  • Profile Image

    Answered by taylormoore on March 20, 2015 at 08:46 PM

    Perfect! When I renamed the form it worked seamlessly...thanks!

  • Profile Image

    Answered by Shadae on March 21, 2015 at 08:18 AM

    Hi taylormoore,

    On behalf of my colleague you are most welcome. We are happy that we could resolve this issue for you.

    Please feel free to contact us if you need further assistance.

    Thank you.