Create fillable PDF Form Error

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    taylormoore
    Asked on March 20, 2015 at 09:24 AM

    Hello:

    I am consistently receiving an error for the PDF form creator. The icon is grayed out and I get the message below (link) when I do create the form. 

    Teresa

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    Carina
    Answered on March 20, 2015 at 11:50 AM

    I tested and could replicate the same situation:

    It is connected with the form's name, because it has an apostrophe (Tougaloo Slim n' Trim).

    As soon as I renamed the form I could convert it:

    I've sent the converted form to your email.

    I forwarded this situation to our developers so they can analyse better this situation. They will contact you as soon as they have more details.

     The icon is grayed out :

    You mean the "create a fillable pdf form" button?

    Have you tried more than one browser? Please try clearing your browser's cache to see if it solves. Let us know if the problem persists.

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    taylormoore
    Answered on March 20, 2015 at 08:46 PM

    Perfect! When I renamed the form it worked seamlessly...thanks!

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    Shadae
    Answered on March 21, 2015 at 08:18 AM

    Hi taylormoore,

    On behalf of my colleague you are most welcome. We are happy that we could resolve this issue for you.

    Please feel free to contact us if you need further assistance.

    Thank you.