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    Files are not transferred to Google Drive account if their size is larger than 10MB

    Asked by genesis on March 20, 2015 at 11:12 AM
    I am finding it difficult to send files to google Drive that is more than 10mb while at the same time updatea google sheets.  Is it possible to increase the download size whilst still making google sheet updated
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    Answered by raul on March 20, 2015 at 11:16 AM

    I'm not quite sure if I understand your question correctly.

    You can increase the file size limit in your form by following the steps provided here: http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit is this what you're referring to?

    If not, please clarify your question a bit more so we can better understand and provide proper assistance. Thank you.

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    Answered by gmbph01 on March 21, 2015 at 02:47 AM

    I am using jotform integrated with google drive to sort out attached files. At the same time I am using google sheets to record submissions.

    When submitting forms with any attachments bigger than 10mb (we figured this from statistics of trial and error) google sheets gets updated but the form does succeed in creating a folder in google drive with the attachments.

    Our theory is that it might have something to do with the size where google API limits attachments size to 10mb before it can create a folder with the attachments in it.

    If our theory is correct, is there any possibility to increase the size to somewhere around 40-50mb to accommodate our form submissions.

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    Answered by raul on March 21, 2015 at 11:18 AM

    Thank you for clarifying.

    I did a little research and found that Google used to have the 10MB limit for uploads as you can see here: https://productforums.google.com/forum/#!topic/drive/N9Ruvnf0Jx8 but they increased that limit last year to 1TB. The only limitation that I was able to find for files larger than 10MB is when the uploaded file needs to be converted to a Google Doc, Sheet or Slides

    Can you try to create a cloned version of your form, remove the google sheet integration and try to upload a file larger than 10MB to see if the file(s) are not transferred to your Google folder? I'll also do the same test on my side to see if I'm able to reproduce the issue.