What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal is not working - emergency!

    Asked by MusicMinistryAlive on March 20, 2015 at 01:42 PM

    Hi, I have forms set up for applications and people are trying to register and cannot get the paypal to work properly for both existing customers and new.


    Please help as soon as possible and please get phone support.




    Lori True, 612-978-0123


    Can't give you a screen shot because it has my credit card number on it.

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    Answered by Carina on March 20, 2015 at 03:37 PM

    Unfortunately we do not have phone support. Which error messages are you receiving?

    I tried to test it. With Paypal I got a message "Account limited":


    With Credit Card I got a message of "This card cannot be used":


    We'll wait for more details to proceed.