JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Google Docs Integration inconsistently delivering PDF's of submissionsAsked by firstname.lastname@example.org on March 20, 2015 at 01:49 PM
A few days ago we had a problem when the pdf was updating, but not google sheets. I reset everything, re-connected it and it started working again. For 2 days now the pdfs are not being created. There always seems to be some problem that randomly appears without any changes being made. It works one day and then it just doesn't. Should we just lose faith to have a reliable form? We had similar problems last year but thought we would try again. We were planning on using Jotform for much larger projects, but we can't if we can't count on it working.
I'm going to forward this thread to them so you'll be updated once a fix is released.
We appreciate your patience and if you need further assistance please let us know.
JotForm Support Manager
The problem should be now solved. It occurred due to Google Changed some rules for the integration.
If you still experience this issue follow these steps:
1. Remove the current integration (this is important step)