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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Auto Responder form, plain text rather than nice box

    Asked by annettedusa on March 20, 2015 at 05:00 PM

    Hello, I messed up my auto responder form and need help. Originally it was a nice grey box when I looked at it in my email to test it, then I clicked a box that said, switch to text mode or switch to html and now it's just a plain text email. Can you tell me how to get the nice grey box back?

    The top of the screen shot is what I'm hoping to get back, the bottom is what I currently have.

    Thanks so much,


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    JotForm Support

    Answered by Kiran on March 20, 2015 at 07:29 PM

    Hello Annette,

    You can get back the HTML version of autoresponder by adding a new autoresponder only. You can delete the existing autoresponder and add a new autoresponder.

    You can add a new auto-responder by following the guide below :


    To delete the existing autoresponder please click on Emails and then X mark on the autoresponder.

    Hope this information helps!