How to cancel account

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    WBD2015
    Asked on March 20, 2015 at 08:53 PM

    how do I cancel this account?

     

  • Profile Image
    Shadae
    Answered on March 21, 2015 at 08:46 AM

    Hi WBD2015,

    Please follow the steps below to downgrade your account:

    1. Click on the Profile icon in the upper right

    2. Select "Account"

    3. Select "Billing" from the left panel

    4. Select "Switch Plan" on the free account option

    I hope this helps. Please inform us if you need further assistance.

  • Profile Image
    WBD2015
    Answered on April 09, 2015 at 11:54 PM

    I did that, but because I paid for the year in advance it won't

    take effect until next March??

     

  • Profile Image
    Welvin
    Answered on April 10, 2015 at 08:38 AM

    Hi,

    Yes, that is correct but I have just processed the refund per your second thread here: http://www.jotform.com/answers/549855.

     

    Thanks