What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to cancel account

    Asked by WBD2015 on March 20, 2015 at 08:53 PM

    how do I cancel this account?


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    Answered by Shadae on March 21, 2015 at 08:46 AM

    Hi WBD2015,

    Please follow the steps below to downgrade your account:

    1. Click on the Profile icon in the upper right

    2. Select "Account"

    3. Select "Billing" from the left panel

    4. Select "Switch Plan" on the free account option

    I hope this helps. Please inform us if you need further assistance.

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    Answered by WBD2015 on April 09, 2015 at 11:54 PM

    I did that, but because I paid for the year in advance it won't

    take effect until next March??


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    JotForm Support

    Answered by Welvin on April 10, 2015 at 08:38 AM


    Yes, that is correct but I have just processed the refund per your second thread here: http://www.jotform.com/answers/549855.