How to cancel account

  • Profile Image
    Asked on March 20, 2015 at 08:53 PM

    how do I cancel this account?


  • Profile Image
    Answered on March 21, 2015 at 08:46 AM

    Hi WBD2015,

    Please follow the steps below to downgrade your account:

    1. Click on the Profile icon in the upper right

    2. Select "Account"

    3. Select "Billing" from the left panel

    4. Select "Switch Plan" on the free account option

    I hope this helps. Please inform us if you need further assistance.

  • Profile Image
    Answered on April 09, 2015 at 11:54 PM

    I did that, but because I paid for the year in advance it won't

    take effect until next March??


  • Profile Image
    Answered on April 10, 2015 at 08:38 AM


    Yes, that is correct but I have just processed the refund per your second thread here: