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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The Autoresponder in my form does not work.

    Asked by bgcf on March 21, 2015 at 07:13 AM

    Hello,

    Some users of a form I created started complaining that after they enter their details, they do not get a Confirmation email. I checked, and I included an auto-respond email. After I tested the form as well, I did not get a confirmation as well. I checked all my email folders - spam, promotions, social, etc. Do you have any idea why does this happen? Thanks a lot in advance!

    Page URL:
    https://secure.jotformeu.com/form/50553197524356

  • Profile Image
    JotForm Support

    Answered by jonathan on March 21, 2015 at 05:05 PM

    I just test submitted your jotform https://secure.jotformeu.com/form/50553197524356

     

    and submission was successful as I was able to see the Thank You page.

     

    When I checked my email inbox, I was able to received the Autoresponder 2 email.

     

    I noticed that I did NOT received the Autoresponder 1 email.

    I found that it was because there was an issue in your for Autoresponder 1 email setup.

     

    there was no properly assigned E-mail field in the Recipient E-mail box. The auto email will not be able to reached the intended recipient if it does not know the email address.

    You can correct this in the Autoresponder 1 email by assigning the Email field.

    Hope this help. Please let us know if issue remains.

    Thanks.