The Autoresponder in my form does not work.

  • bgcf
    Asked on March 21, 2015 at 7:13 AM

    Hello,

    Some users of a form I created started complaining that after they enter their details, they do not get a Confirmation email. I checked, and I included an auto-respond email. After I tested the form as well, I did not get a confirmation as well. I checked all my email folders - spam, promotions, social, etc. Do you have any idea why does this happen? Thanks a lot in advance!

    Page URL: https://secure.jotformeu.com/form/50553197524356
  • jonathan
    Replied on March 21, 2015 at 5:05 PM

    I just test submitted your jotform https://secure.jotformeu.com/form/50553197524356

    The Autoresponder in my form does not work Screenshot 50

     

    and submission was successful as I was able to see the Thank You page.

    The Autoresponder in my form does not work Screenshot 61

     

    When I checked my email inbox, I was able to received the Autoresponder 2 email.

    The Autoresponder in my form does not work Screenshot 72

     

    I noticed that I did NOT received the Autoresponder 1 email.

    I found that it was because there was an issue in your for Autoresponder 1 email setup.

    The Autoresponder in my form does not work Screenshot 83

     

    there was no properly assigned E-mail field in the Recipient E-mail box. The auto email will not be able to reached the intended recipient if it does not know the email address.

    You can correct this in the Autoresponder 1 email by assigning the Email field.

    Hope this help. Please let us know if issue remains.

    Thanks.