What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot Login

    Asked by Ollie on October 31, 2011 at 11:00 AM

    I cannot login and when i tried to retrieve my password, I received a message saying that my email address cannot be found. I need to edit an exsisting form that is in use. Can someone help me login please?



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    Answered by yasinco on October 31, 2011 at 11:06 AM

    Sure, a jotform rep will assist you soon.


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    Answered by allanftd on October 31, 2011 at 12:25 PM

    Hello Ollie,

    Have you registered for a free JotForm account with username and password before?  I have checked your email address and only found a guest form related to your email address.

    To create a free account, you will see something like this on the left side when you go to My Forms page:


    Click the orange Create a Free Account button and go through the process of creating your account. 

    You can also find the long orange button just below the login/password fields:

    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Please let us know if you have any other concerns.