What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PDF Only import: most of the fields in the imported fillable PDF form are missing in the output form in Jotform

    Asked by MTLMentors on March 22, 2015 at 09:21 AM

    upon clicking on the edit form link and upon clicking on the preview link i see something that bears no resemblance to the fillable pdf that I uploaded

    add to that most of the questions are missing or incomplete

  • Profile Image
    JotForm Support

    Answered by Welvin on March 22, 2015 at 09:26 AM


    As mentioned on your first thread, I have now submitted this thread to our developers so they can investigate further. If there are updates, you should know it via this thread.

    Please send the fillable PDF form to support@jotform.com so we can include it in the ticket and so our developers can compare the output form and the PDF form. This way, we can also check what are the missing fields or incomplete.

    Thank you!

  • Profile Image

    Answered by MTLMentors on March 25, 2015 at 08:56 AM

    its now the 25th Welvin  & as requested I sent the fillable pdf form to support

    I am trying import process again and hoping that it works this time around


  • Profile Image

    Answered by MTLMentors on March 25, 2015 at 09:03 AM


    a whole one minute and I have received the notification that the imported form is in the my form list - and yes i can see it and it has the correct title - with pdf symbol and the download pdf option

    here's hoping it opens

    wow of yes it does - it is perfect 

    well done Jot Form Guys and Gals working hard in the background to make our lves very easy

    Thank you 

  • Profile Image
    JotForm Support

    Answered by Welvin on March 25, 2015 at 10:31 AM

    That's great to know and thank you for updating us here! Hurray to our backend team!

    Should you need any further assistance, please do not hesitate to contact us again.

    Thank you for using Jotform! Have a great day!