How can I customize the Speadsheet results of the Order Payment Form

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    Asked on March 22, 2015 at 11:24 AM

    Hi Jotform Support,

    Love the product, love the support so thanks on both counts.

    My problem is in regards to the automatically generated spreadsheet.

    Specifically, I currently have to work around the fact that, when the spreadsheet is generated, all the info that relates to the "shopping cart" is condensed into one cell that does not allow me to use any Excel "sum" functions. ie, total sales, total products ordered, etc.

    Since I must manually redistribute all this info, it not only takes a lot of time, but leaves plenty of room for human error. 

    The question becomes, how can I solve this?

    Thank you for any advice or insight.


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    Answered on March 22, 2015 at 06:40 PM

    If my understanding of your requirement is correct, what you wanted to achieve is to be able to breakdown into separate details the Products data in the Order Form when in the Spreadsheet output/result.

    Unfortunately you cannot do this when using the Purchase Order integration because you cannot customize the Purchase Order tool itself.




    BUT what you can instead try to be able have detailed breakdown of items/products in the Spreadsheet result is to create a Custom Order/Payment Form using regular fields like the Checkboxes or Radio button option as the Products/Items in the form.

    Check this user guide: -How-to-pass-a-calculation-to-a-payment-field

    You can also test the demo form


    As you can see on the demo form, the Products/Items (Select Services) were using Radio option fields. And the calculated amount were pass on to the Payment Tool.

    So similar to your form, you  can just breakdown the Photo Packages into multiple Checkbox option and submit them as Order Form. 

    Since each Product/Item will be using separate checkboxes, the output result in the Spreadsheet will be separate column also.

    Hope this help. Let us know if you need further assistance.








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    Answered on March 22, 2015 at 08:56 PM

    Thank you for your detailed reply. Unfortunately, this solution is unfavorable to me mainly because it excludes the payment options I currently offer, and that the families I serve have come to expect.

    Understanding that I can not customize the Purchase Order tool, are you aware of any wizardry that could be used in Excel, after the spreadsheet has been created, that would achieve the result I am looking for?