We upgraded our account. How do we re-enable our forms?

  • ronaldlthomas
    Asked on March 23, 2015 at 12:08 PM

    Good afternoon. This is an urgent message and if someone could contact us via phone, that would be great.

    Maurice Wingfield 440-473-2000 x5404

    mwingfield@thingsremembered.com

    It seems that someone on our end accidentally renewed the account at a lower than needed subscription level. As a result, we were quickly over our quota and our forms have been disabled. Even though we went through the upgrade steps, our forms are still disabled.

     

    How can we quickly re-enable these forms?

     

    Thank you for your time,

    Maurice

    Jotform Thread 538654 Screenshot
    Page URL: http://www.thingsremembered.com/content.jsp?pageName=businesspopuplanding&int=BizLifestyle_BizPopUp
  • Welvin Support Team Lead
    Replied on March 23, 2015 at 1:19 PM

    Hi Maurice,

    My colleague have made the adjustments to your account based on your first forum thread, kindly check:

    http://www.jotform.com/answers/538552-Billing-Question#1

    Thank you!