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    In the fields the character "g" is not accepted ???

    Asked by ictteam on March 23, 2015 at 04:05 PM


    In the fields, the small character "g" is not accepted, instead, is a "p" (g = p)
    But in text boxes it is correct g = g
    Just tested on several computers with German keyboards, unfortunately with the same error.

    Can you help here please.

    Many thanks in advance

    Page URL:

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    JotForm Support

    Answered by jonathan on March 23, 2015 at 06:14 PM

    Unfortunately, I do not have a German keyboard to do an actual test also...

    But can you please tell us which "field" you were referring to in your jotform http://www.jotformeu.com/form/42102434536344 that have the wrong input character 'g'?

    I checked/test the form and I can see only Textbox fields on them so far.



    We will wait for your updated response.





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    Answered by ictteam on March 23, 2015 at 07:52 PM

    Thank you for your quick response.

    The character "g" is represented in all fields as "q", except the last field "
    Ergänzender Text oder Fragen"

    The error could be narrowed down in the meantime.
    The wrong entry only in Firefox 36.0.4
    A large part of the users in Germany use Firefox.

    In Google Chrome 38.0.2125, IE 11, maxthon Safari
    5.1.7 are "g" output the characters correctly


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    JotForm Support

    Answered by EltonCris on March 24, 2015 at 12:56 AM

    @ ictteam

    Thanks for providing more details and for clarifying that it's not "p" but instead it looks like "q".

    I take a closer look with your screenshot and I could tell that there were no conversions happening. It is most probably due to the slight cut off at the bottom of the character "g" which looks like "q" on the text boxes.

    Here's a zoomed version which you can clearly identify that it's "g" character and slightly cut off at the bottom.

    To correct this, inject this CSS codes to your form.

    .form-textbox{line-height: 1.4em !important;}

    Guide: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes-to-your-Form

    Let us know if you need further help. Thank you!

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    JotForm Support

    Answered by EltonCris on March 24, 2015 at 01:01 AM

     By the way, if the above code doesn't help. Try this:


    line-height: 1.4em !important;

    padding: 0 3px 3px 3px !important;