What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Total on authorize.net. not working

    Asked by floydpr on March 23, 2015 at 04:55 PM

    For some reason even though the first item cost is $25 on the following form, it is defaulting to $75 and no matter how many you select the $75 stays the same: https://secure.jotformpro.com/form/50765704158964


    I have looked in the wizard and everything looks correct, so I am not sure why it is doing this.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on March 23, 2015 at 06:54 PM

    I'm able to reproduce the issue on your cloned JotForm. However, I've tried removing the first product from the payment field and then added it again which resolved the issue. 

    After adding the new one, you can drag and drop the product to the first position or as you needed. Please try removing the first product from the Payment wizard and try adding it again.

    If the issue still persists, please let us know. We will be happy to look into this issue further.

    Thank you!