What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Attachments from a submitted form linking to Access Denied error page

    Asked by AS on March 23, 2015 at 06:06 PM

    Users are successfully attaching documents to our form, but sometimes when we go to retrieve them, we get the error from AWS Cloud: Access Denied. See attached.

     

     

    Page URL:
    https://www.media-services.com/payrollforms/service-schedule-commercia<br/>ls/

    Screenshot
    submitted form form linking attached retrieve
  • Profile Image
    JotForm Support

    Answered by jonathan on March 23, 2015 at 08:11 PM

    Were you referring to this attachment in your form http://www.jotform.co/form/50617744678870 submission.

     

    I checked and test downloaded the file using the link, and it was successful.

    Please take note that uploaded files in the form take some time also before they become available in your Submission Data. Depending on the server load, the submission uploads get queued first and will take time before it reach your submission storage.

    Please check again now if still not available. 

     

    Thanks.