I am forwarding my forms to Outlook Express, and although the attached files can be seen they cannot be saved. Can this be fixed?

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    Asked on October 31, 2011 at 11:15 PM

    Of course the file can be opened through the JotForm Submission section, yet it makes more sense to be able to just save it directly from my email program.

    Thank you,


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    Answered on November 01, 2011 at 12:53 AM

    Hi Abie,

    Thank you for your message. When you receive the email notifications, the files uploaded by your clients/guests are actually not attached into the email message. Rather, you are given a link that you can click to view or download the uploaded file. Our developers came up with this set up because some JotForm users would be expecting huge files that could go to as high as 1GB. It would be very impractical and quite an inconvenience for the recipient to receive an email with a 1GB attachment.

    We hope you find this tip useful. Thank you for your understanding and let us know if you need further assistance.




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    Answered on November 01, 2011 at 06:45 AM

    Hi Allan,

    That makes sense. Too bad though since it means that although I see the file, I need to always return to Submissions to retreive them.

    Perhaps it would be easier if the prorgram would at least refresh itself while in the Submission page on a regular basis. That way I can at least retreive it much faster. Is that possible?

    As well, since I have several forms I need to open each one seperately to retreive any sent files. Is there a way perhaps to receive all and any replies in one Submission page together?

    Thank you for the very fast reply and really great program!


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    Answered on November 01, 2011 at 10:59 AM

    Hi Abie,

    Autorefreshing a submissions page is not possible within JotForm, but you can create your own "homemade" web page that will auto-refresh any page that you like, including your JotForm form's submissions page. Here's how:

    1. Open any HTML text editor or MS Notepad.
    2. Paste the following lines of HTML code:

    <meta http-equiv="refresh" content="300">
    <iframe src="http://www.jotform.com/myforms" width=100% height=100% scrolling=auto frameborder=0>

    where "300" is the duration in seconds when the page will refresh itself and "http://www.jotform.com/myforms" is the URL of your submissions page that you want to autorefresh. You can edit both of these attributes according to your needs.

    3. Save the notepad file as an html file, for example formsubmissions.html
    4. Open the new web page that you created in steps 1 to 3 using any web browser. 

    You can create a similar web page for each of your forms. Note that since it is saved locally on your computer drive, only this computer can open the file (unless it is shared to other computers). 

    We apologize but you cannot have a centralized submissions page for all of your forms at this time.

    We hope you find this workaround useful. Please let us know if you need further assistance. Thank you for using JotForm!



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    Answered on February 12, 2013 at 04:04 AM

    You may fix outlook express with the aid of oe inbox repair tool

    http://www.oerepair.outlookexpressrepairtoolbox.com supports any version of Outlook Express and MS Windows

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    Answered on February 12, 2013 at 06:40 AM


    Thanks for that wonderful tool. This might help others as well.


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    Answered on April 11, 2013 at 03:40 PM

    There is a tool recovering deleted files in outlook express

    Software http://www.oemailrecovery.com/outlook-express-recovery.html will solve all your troubles, as aided me not a long time ago