What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't change font size in "Thank you"-message

    Asked by SpanishPlanet on November 01, 2011 at 01:52 AM

    Hi there!

     

    For some reason I cannot change the font size in the "thank you"-message that appears after submitting the form. If I mark the entire text and try changing its size with the drop-down menue, it only actually changes the first line.

    What I want is to have the text of the message in the exact same size as the text used in the actual form.

    Can you please help me out?

    Thanks in advance!

    Daniel

    Page URL:
    https://secure.jotform.com/form/12944045396

    Screenshot
  • Profile Image

    Answered by allanftd on November 01, 2011 at 02:07 AM

    Hi Daniel,

    Thank you for your message. Before anything else, could you please try to update the URL of your form and use this istead:

    https://www.jotform.com/form/12944045396

    Please try and let us know if it works for you or not do that we can further assit you and dig deeper into the problem.

    Thanks for using JotForm!

    Allan
    JOTFORM SUPPORT

  • Profile Image
    JotForm Support

    Answered by idarktech on November 01, 2011 at 02:15 AM

    Daniel,

    Can you try to click the HTML button above font size, on the HTML Source Editor Window, remove the following codes highlighted below, check Screenshot:

    <span style="font-family: verdana, geneva; font-size: small;">

    Click Update, and try resizing your Message again.

    I hope this helps. Thank you.

  • Profile Image

    Answered by SpanishPlanet on November 01, 2011 at 03:02 AM

    @idarktech

    thanks, problem solved!

     

    @allanftd

    should i still change the subdomain of my form url from secure to www or can i keep it?

  • Profile Image

    Answered by allanftd on November 01, 2011 at 03:25 AM

    Hi Daniel,

    Yes please, this is the normal URL structure of our secure forms. We 're glad that your problem is fixed!

    Thank you and have fun using JotForm!

    Allan
    JOTFORM SUPPORT

     

  • Profile Image
    JotForm Support

    Answered by abajan on November 01, 2011 at 04:13 AM

    Daniel,

    With due respect to my colleague, after cloning your form and implementing the changes suggested, the font of the Thank You message was still too small.

    Instead of removing the tags highlighted in the screenshot, I would advise that you change the "font-size" value in the first tag from "small" to "large" and in the second from "small" to "12px".

    Alternatively, just replace the current Thank You page source with this code which has the same changes.

  • Profile Image
    JotForm Support

    Answered by abajan on November 01, 2011 at 04:39 AM

    LOL

    It looks like you've imlemented a mix of our both of our solutions: You changed the font-size in the first tag from "small" to "medium" and removed the second tag. The result looks quite good to me.

    Cheers

  • Profile Image

    Answered by SpanishPlanet on November 01, 2011 at 08:49 AM

    @abajan

    LOL indeed :-) and yes, i am quite happy with the result too. thanks for all your help!!!

     

    @allanftd

    ok, will do. but why does jotform, when i click on "embed form", only offer me the direct links http://form.jotform.com/form/12945054515 and https://secure.jotform.com/form/12945054515?

    i used the latter to link to the form on my website http://www.spanishplanet.de/jetzt-anmelden/

  • Profile Image

    Answered by fxr on November 01, 2011 at 04:46 PM

    Both name formats are valid. We see very occasional issues with synchronisation issues on  http://form.jotform.com & http://secure.jotform.com, but both naming styles are perfectly acceptable and all point back to the same form. 

    We continue to use both as they offer a failsafe. If something goes majorly wrong on one sub-domain, e.g the DDos attack last month, we can quickly switch over to the use the other one. It just gives us more flexibility if we are faced with some kind of availability crisis.