What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multiple Subscriptions

    Asked by EzyMedia on November 01, 2011 at 02:08 AM

    Hi. I want to setup a multiple subscription, where users can purchase multiple products for which they pay monthly. The form seems to allow this, but I cannot 'uncheck' the multiple checkbox.

    Thanks,

    John

  • Profile Image

    Answered by allanftd on November 01, 2011 at 02:39 AM

    Hi John,

    Currently, you can only allow your customers to order and pay for one subscription item. 

    My suggestion is to let your customer fill out the same form twice in order to subscribe to two items in your form. We apologize for any inconvenience.

    Thanks,

    Allan
    JOTFORM SUPPORT

     

  • Profile Image

    Answered by EzyMedia on November 01, 2011 at 09:13 AM
    Ok thanks for the fast reply.

    I will have to come up with another solution unfortunately, because we have 11 possible subscription products.

    Cheers,

    John



  • Profile Image

    Answered by allanftd on November 01, 2011 at 10:38 AM

    Hi John,

    You can actually include all 11 subscription products into your form, but your customers can only purchase one subscription product at a time. S/he has to complete your form again to purchase another subscription product.

    If you allow your customers to pre-pay your subscription products (this means one-time full payment at the start of subscription), you can use the Sell Products - Multiple Selection option instead as shown below:

    This is opposed to the multiple monthly payments that Sell Subscription does to your customers.

    Hope that alternative will work for you.

    Allan
    JOTFORM SUPPORT 

  • Profile Image

    Answered by EzyMedia on November 02, 2011 at 05:50 AM
    Thanks.

    It won’t work for us – a customer is not going to complete a form 5-6x on average every time we sign someone up.

    No matter, will just setup a PayPal subscription account.

    Cheers,

    John