What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by leonardsmusic on March 24, 2015 at 09:39 AM
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    JotForm Support

    Answered by Charlie on March 24, 2015 at 11:35 AM


    Unfortunately, I'm not sure if I fully understand your concern. But if you would like to downgrade or cancel a current subscription that you have, you can do that by following the steps below.

    1. Log in to your www.jotform.com account.

    2. Navigate to Settings->Billing->Choose Free or Starter plan.


    This will cancel your current subscription. After cancellation, your account should remain in the active subscription plan up until the date of its expiration which is the next billing date, but you will not be billed anymore by then, your account will switch to Free or Starter plan on the date of expiration.

    I hope it helps. Do let us know if you need more information on this.

    Thank you.