What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need to downgrade my subscription

    Asked by leonardsmusic on March 24, 2015 at 09:41 AM

    I clicked the downgrade button and it didn't do anything.  I need to downgrade our subscription. 

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    JotForm Support

    Answered by david on March 24, 2015 at 11:31 AM


    I checked your account and your subscription has indeed been successfully cancelled.  You will retain your paid benefits until April 25th, 2015, at which time, your account will automatically be downgraded and you will no longer be charged.

    If you have further questions, let us know and we will be happy to help.