JotForm Blank Page When Creating a New Form in Google Drive

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    Montrey Jackson 
    Asked on March 24, 2015 at 04:04 PM

    When creating a new JotForm in Google Drive, the page is blank with the following URL:

    http://www.jotform.com/google/drive/form/new.php?state=%7B%22folderId%22:%220AN6J8Gst-Kp9Uk9PVA%22,%22action%22:%22create%22,%22userId%22:%22104540975895466289573%22%7D

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    raul
    Answered on March 24, 2015 at 05:17 PM

    I've tested our google drive integration and was unable to reproduce the error when I created it and also on a test submission.

    Can you please try to clear your browser's cache to see if it helps?

    Also, please share the URL of your form so we can inspect it further.
    Thanks.

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    Montrey Jackson 
    Answered on March 24, 2015 at 06:21 PM

    I tried clearing my browser and using a different browser and Google account. It still gives me a blank page when I click New and select JotForm to create a new form.

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    jonathan
    Answered on March 24, 2015 at 08:30 PM

    Please make sure you are logged in to your jotform account https://www.jotform.com/login

    and then do the integration process within the Form Builder.

    Try following the steps as described on the user guide:

    -How-to-Integrate-a-Form-with-Google-Drive

     
     
    1. First, open your form on the Form Builder and click on Integrations button on the toolbar.
     
     
    2. Select Google Drive on the list of integrations.
     

     

     

    I am not sure why you have such URL... but during the integration process in the Form Builder it was not like that on my end.

     

    Please retry as suggested. Inform us if issue still persist even after doing this already.

    Thanks.

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    Montrey Jackson
    Answered on March 24, 2015 at 10:07 PM

    Tried this and I am still getting the blank screen when I try to create a new form in Google Drive.  I added JotForm as a Connected App in Google Drive and when I click New and select JotForm in Google Drive, I get this long URL. http://www.jotform.com/google/drive/form/new.php?state=%7B%22folderId%22:%22JotForm%22,%22action%22:%22create%22,%22userId%22:%22113265015516559772939%22%7D

    So will creating forms no longer work in Google Drive? 

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    EltonCris
    Answered on March 25, 2015 at 05:52 AM

    Hi Montrey,

    I was able to reproduce the problem when creating a form using the Google Drive app. I have now raised this to our developers for further investigation.

    Here's my test: https://shots.jotform.com/elton/Screencast_17-47_25-03-2015.mp4

    We'll inform you here once this is resolved.

    Thank you!

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    alp_deniz
    Answered on April 10, 2015 at 04:19 PM

    Hello,

    JotForm Drive App is now live. Thank you very much for letting us know.

    Kind regards