What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notifications: Changing recipient email address

    Asked by kristenkuipers on March 24, 2015 at 04:17 PM
     Also, for some reason copies of submissions are going to several staff members who are no longer here.  Where do I delete that information, and add the correct information?
  • Profile Image
    JotForm Support

    Answered by BJoanna on March 24, 2015 at 05:30 PM

    To find out how to change recipient inside of you notification please read this guide:


    Also inside of you notification you can set multiple recipients. To find out how to do it please read this guide: 


    Hope this will help.

    Let us know if you need further assistance. 

  • Profile Image

    Answered by kristenkuipers on March 25, 2015 at 09:50 AM

    Thank you for responding, however, these instructions only include how to ADD, not how to REMOVE.  In fact, I have not been able to actually see the email addresses, I only know they must be in the Jotform system somewhere because we are getting the emails to defunct addresses.


    Can someone walk me through this?




    Sarah Andrus

  • Profile Image
    JotForm Support

    Answered by Jan on March 25, 2015 at 12:02 PM

    Hi there,

    I checked your form and I did not see any email notifications or auto-responder configured.

    Here's the difference between Notifier and Auto-responder.

    Since the form does not have any of these then no one will received an email alerts when someone completed the form. However, the form submissions will be visible in the submissions page inside JotForm.

    Please check this guides for your reference:





    Hope this helps. Let us know if you need clarifications.

    Thank you.