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    PayPal Pro: "Invalid merchant configuration error" is shown when my form is submitted

    Asked by missyc01 on March 24, 2015 at 04:23 PM

    Hello,

    when people attempt to pay on the form the following errors come up:

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
     
    and
     
     Transaction refused because of an invalid argument. See additional error messages for details.
     
    We have people signing up and we need this fixed ASAP. Please let me know how to remedy this today.
     
     
    Page URL:
    https://secure.jotform.us/form/50290357166152

    Screenshot
    register and style size font div
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    Answered by raul on March 24, 2015 at 05:37 PM

    I checked your form and it worked for the PayPal option.

    I presume that you're receiving the error message when the credit card option is selected in which case you need to make sure that your PayPal account is Pro and not a Business account since this option is only available for Pro accounts.

    If your account is a Business account then you need to use either the PayPal or PayPal Express options.

    Let us know if you need further assistance.
    Thanks.