Sometimes my Stripe payment doesnt collect the payment, what should I do?

  • alyv12
    Asked on March 25, 2015 at 12:49 AM

    People are signing up and sometimes the customer signs up with their credit card, but it doesnt charge the card but allows them to sign up. 

     

    What can I do to solve this problem?

    Also it sometimes doesnt let me know what coupon code is being used.

     

    Aly

    Page URL: http://form.jotform.us/form/43388738156164
  • Welvin Support Team Lead
    Replied on March 25, 2015 at 8:15 AM

    Hi Aly,

    I think that is because your Stripe Payment Integration field is not required. Please consider making it as required and let us know if the problem persists.

    Sometimes my Stripe payment doesnt collect the payment, what should I do? Image 1 Screenshot 20

    As for the coupon codes issue, will answer it here: https://www.jotform.com/answers/540147. 

    Thank you!