JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Sometimes my Stripe payment doesnt collect the payment, what should I do?Asked by alyv12 on March 25, 2015 at 12:49 AM
People are signing up and sometimes the customer signs up with their credit card, but it doesnt charge the card but allows them to sign up.
What can I do to solve this problem?Also it sometimes doesnt let me know what coupon code is being used.
I think that is because your Stripe Payment Integration field is not required. Please consider making it as required and let us know if the problem persists.
As for the coupon codes issue, will answer it here: https://www.jotform.com/answers/540147.