how do i get a new access code and does it mean i will lose my filled out forms

  • pamela
    Asked on August 7, 2023 at 11:44 AM

    how do i get a new access code and does it mean i will lose my filled out forms

  • Harshad_P JotForm Support
    Replied on August 7, 2023 at 1:18 PM

    Hi Pamela,

    Thanks for reaching out to Jotform Support. Are you referring to generating an old key for the encrypted forms? If so, I am afraid that it is not possible to generate a new encryption key for your form submissions. It is only possible to Generate New Key, but you will not be able to access the previous encrypted submissions. Unfortunately, it is not possible for us to recall the previous encryption key.

    Reach out to us if you need any more help.