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  • Profile Image

    Hide empty fields on customized email notification

    Asked by CBCoffice on March 25, 2015 at 01:52 PM

    I have a list of fields that appear as the previous one is filled out.  For example,


    1. Name of meeting leader

    2. Minutes from last meeting

    3. we discussed this

    4. we discussed that


    I have a total of 20.  It then sends out an email with all the info, but I would like my points numbered.  How can I accomplish this?  Right now I have the email template like this:


    1. {1}

    2. {2}

    3. {3}

    4. {4}

    5. {5}

    5. {6}


    In this example, my email would look like this:


    1. Name of meeting leader

    2. Minutes from last meeting

    3. we discussed this

    4. we discussed that




    I would like 5 and 6 to not be there.  Is there a way to accomplish this?  The form is on a password protected website, so I have given you the url on jotform.ca.



    Page URL:

  • Profile Image

    Answered by Carina on March 25, 2015 at 03:27 PM

    From what I understood you wish that empty fields will not be included in the email notification.

    We have a feature that hides empty fields on emails but unfortunately at the moment is not compatible with edited email notifications. 

    So in order to use this feature it is necessary to use the default email notification. You can stll edit the notification outside the table:

    I will create a feature request so our developers can consider a future compatibilization of these 2 features.

    We'll contact you as soon as we have more details on this.

    Let us know if we can assist you further.