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    Not recieving email from forms

    Asked by Phill on March 26, 2015 at 12:22 PM

    Hello!

    (1) I tested my form and it does send and email to the client, but not to me.
    Does this have anything to do with the "Sender Email" section?
    I don't know what these things are: hostname, port and security protocol.

    (2) How do I put the title beside my logo? And how do I remove one of the lines below the text?
    I want it just like on the form I have seen: https://secure.jotformeu.com/form/43021898381357


    (3) Also, on the pricing page, what does 10 SSL Secure Submissions mean?

    Thanks!

    Page URL:
    http://form.jotformz.com/form/50843804489666

    Screenshot
    email Submissions sender protocol section
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    JotForm Support

    Answered by david on March 26, 2015 at 01:37 PM

    Hi,

    I'll see if I can run down your questions in order.

    (1) I tested my form and it does send and email to the client, but not to me.
    Does this have anything to do with the "Sender Email" section?
    I don't know what these things are: hostname, port and security protocol.

    Leave the sender email as "noreply@jotform.com".  This will send the notifications and such from our services.  I checked your form and you currently only have an autoresponder:

    This is the notification that is sent to the users filling out the form.  You will need to add a notification in order to have an email sent to you as well:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    (2) How do I put the title beside my logo? And how do I remove one of the lines below the text?
    I want it just like on the form I have seen: https://secure.jotformeu.com/form/43021898381357

    The user who created that form added an "Image" field to their form.  The image includes both the logo and the header:

    They are not two separate fields which is why it lines up so perfectly.


    (3) Also, on the pricing page, what does 10 SSL Secure Submissions mean?

    SSL submissions use SSL for the transmission of your data.  This is an encrypted secure way of transmitting your data.  This is only really required if you are collecting sensitive data:

    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    If you have any further questions, let us know and we will be happy to help.