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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Express checkout: How to enable Digital Goods

    Asked by tflores on March 26, 2015 at 02:43 PM

    Long story-- but i tried using the paypal pro widget, but it turns out that i need an actual paypal pro account to get that one to work- i am trying paypal express, but i get this error message when i test it:

    [PayPal Express Error]

    -An error has occurred. Please contact form administrator for assistance.

    [Transaction refused because of an invalid argument. See additional error messages for details.]

    -You are not signed up to accept payment for digitally delivered goods.



    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on March 26, 2015 at 04:12 PM

    You need to open a Express Checkout and have the Digital Goods option delivered

    Please follow the instructions here: