What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not Getting Test Emails

    Asked by salliga on November 02, 2011 at 06:10 AM

    My name is Sal Liga.

    I just set up an account about anhour ago.

    I created a pretty big form.  It looks great!!

    However, I tried sending myself a test email for submission notifications and I received nothing!

    I checked my spam folders and junk email - nothing!!

    Please help me out!!   Your company can change my business!!!

    So far I love the product - I just have to learn how to use it!!

    Thank you.


    Salvatore Liga


    JOTFORM USER NAME: salliga


  • Profile Image

    Answered by AtacanC on November 02, 2011 at 06:23 AM

    Hi Sal Liga,

    First off, thanks for using JotForm and welcome to family. I've made a test submission using your form with my personal mail address. It worked fine. I was able to get a notification email I've also checked your mail logs and JotForm succesfully send your notification emails to your email address.

    stat=Sent (pA28SVX0029923 Message accepted for delivery)

    stat=Sent (Ok: queued as 3B482848044)

    Can you please add these ip addresses below to your mail provider's whitelist.

    If this still doesn't work, please do let us know. So we can investigate further. We will be waiting for your response.

  • Profile Image

    Answered by flexiair on November 29, 2011 at 06:29 PM

    I'm hqving the same issue, just dont seem to be geting any emails from jotform, got server admin to check and they say the sever hasnt recieved anything and nothing is in the que to be delivered.

  • Profile Image

    Answered by AtacanC on November 29, 2011 at 06:39 PM


    We apologize for any inconvenience this may have caused. Can you also add the ip addresses above to your mail provider's whitelist? 

    If this still doesn't work, please open a new thread and let us also now your form-id. So we can investigate further.