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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button displayed error message : "Error refreshing the OAuth2 token."

    Asked by ezstar on March 27, 2015 at 01:50 AM

    it show error message after submit order form in my web , but the form received in jotform inbox , 

    pls help me .

     

    Page URL:
    http://www.taiwanezstar.com/step1placeorder.htm

    JotForm order form message inbox
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    JotForm Support

    Answered by ashwin_d on March 27, 2015 at 08:20 AM

    Hello ezstar,

    I'm sorry for the trouble caused to you.

    I did test your form and I am able to replicate the issue you are having. It displays an error message as displayed in the screenshot below:

    The issue seems to have caused by the google drive integration you have in your form. I would suggest you to remove the google drive integration from your form and re-integrate again. That should solve your problem. Please check the screenshot below on how to remove the integration:

    If the issue persists, you may also try to clone your form and re-integrate it with google drive. The following guide should help you clone your existing form:  https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!