What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How secure are the submissions held in jotform?

    Asked by bluepole on March 27, 2015 at 07:12 AM

    If a form is used to collect sensitive information, when submitted, how secure are the details?

    Submissions JotForm in information collect
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    Answered by Carina on March 27, 2015 at 11:35 AM

    All submission data on our server are secure. We have powerful cloud of servers with encrypted storage which provides security protection. 

    If you use the SSL version (https:// or https://secure) the data transferred from your browser to our server will be secure.We support high-grade 256-bit encryption.
    You can consult here the SSL monthly limits of each plan.
    You can see here how to enable SSL submissions:
    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions 

    As the emails are sending plain text it is advisable to edit the email notifications so they don't include sensitive information:
    http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Let us know if we can assist you further