What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Wordpress site: Jotform suddenly stopped working in Firefox and Chrome

    Asked by Ant on March 27, 2015 at 09:26 AM

    Hi,

    Our form seems to have suddenly stopped working in Chrome. It does however work in Internet Explorer and Firefox. The form was working fine in all browsers, but a customer told us today that it was broken.

    This is a WordPress site, and the code for the form is embedded in the Sidebar of the template. The changes made to the site recently were updating WordPress itself and any installed plugins to the latest version

    Is this a known issue, or something new? What other information would you require to troubleshoot it? 

    Thanks in advance for any help received.

    - Ant

    Page URL:
    http://www.spaldingelectricians.co.uk/

    JotForm stopped working and in
  • Profile Image

    Answered by electricians on March 27, 2015 at 09:28 AM

    Sorry - it is working in FF and IE. 

    It is not working in Chrome. 

    -Ant

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 27, 2015 at 12:22 PM

    I think you would need to get our Wordpress plugin in order to get an updated version of the jotform's code:  http://apps.jotform.com/app/form_generator_for_wordpress

    Otherwise you might try this method:

    http://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-version