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    Information not clear on form received

    Asked by callseodeb on March 27, 2015 at 11:37 AM


    I already submitted this question, but still am unsure of the answer.   My client has an extensive form that is filled out...he is saying that the form he is receiving has all of the items show, even though they are not checked off.  


    Is there a way to change this, so only the items checked off are coming to him on the form?  thanks


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    JotForm Support

    Answered by Charlie on March 27, 2015 at 01:27 PM


    Is this the link that you are referring to http://www.jotform.com/answers/540278-Differentiate-between-items-checked-and-not-checked#1? It's about differentiating the uncheck and check items. Although I'm not sure if it's in the email notification or is it on the PDF form?

    If you referring to the submission details in the email notifications, you can try adding a new one by following this guide: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    After that you can follow this guide on how to hide empty fields: http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts.

    I hope this helps.

    Kind regards.