I've deleted and purged my submissions, but my Upload Space isn't recalculated

  • Ewan Marcellino
    Asked on August 11, 2023 at 5:01 AM

    Please I have deleted all Submissions, All Trash and everything but the upload space is still showing 64%. Please i have submitted my email. Help me to reset from your side so it can reduce to zero.

    Thanks for your kind works.

  • Silvano JotForm Support
    Replied on August 11, 2023 at 6:04 AM

    Hi Ewan,

    Have you purge your Trash already? Here's how you can do it:

    • Log in to your Jotform account.
    • Click on My Forms from the blue bar at the top.
    • Then select My Tables.
    • Click on Trash from the left menu.
    • Select the form you want to purge and then click on Purge.

    Htk1xfZQUCoowObPtn7YsBxJplxeut87XN1rP V  Screenshot 10 Screenshot 10

    Please note that this action can't be undone. You may also check this guide https://www.jotform.com/help/1863-how-to-delete-a-form/#:~:text=Click%20the%20Trash%20folder.,Click%20the%20Purge%20button.

    Let me know if that works.

  • Ruan JotForm Support
    Replied on August 11, 2023 at 7:02 AM

    Hi Ewan,

    Thanks for reaching out to Jotform Support. I'm really sorry that you're having difficulties with this. Rest assured, I'll do my best to help you. I noticed that you've sent a request using a Guest account, can you share with me the email address or username associated with the account you're referring to so that I can take a look at it and help you with a solution?

    Once we hear back from you, we'll be able to move forward with this.

  • arabfunds
    Replied on August 11, 2023 at 7:44 AM

    Hello Ruan,

    Thanks so much for your reply. I really appricate all your wonderful efforts. I sent via my account. My email is : ewanmarcellino@gmail.com

    I have checked my trash and my table shows empty. I have deleted everything in my trash. Please help me to clear and make it empty. Thanks

  • Shirized Ina Garces JotForm Support
    Replied on August 11, 2023 at 7:59 AM

    Hi  Ewan,

    Thanks for getting back to us. I went ahead and checked your account associated with this email address ewanmarcellino@gmail.com and I can confirm that you still did not reach your Upload Space limit. You should be able to access your forms. Can you try these troubleshooting methods below:

    • Log out and log back into your account.
    • Use Incognito/Private mode.
    • Please clear your web browser's cache.
    • Use a different web browser.
    • Restart your device
    • Please try also to log in to another device.

    If the steps above did not work and you're still unable to access your forms we'll do a more in-depth investigation and work on finding a solution.

    Keep us updated and let us know if you need any more help.

  • arabfunds
    Replied on August 11, 2023 at 8:03 AM

    Hello Shirized Ina Garces

    Thanks so much. I have checked and my account is okay now. Thanks so much.