Ewan MarcellinoAsked on August 11, 2023 at 5:01 AM
Please I have deleted all Submissions, All Trash and everything but the upload space is still showing 64%. Please i have submitted my email. Help me to reset from your side so it can reduce to zero.
Thanks for your kind works.
Silvano JotForm SupportReplied on August 11, 2023 at 6:04 AM
Have you purge your Trash already? Here's how you can do it:
- Log in to your Jotform account.
- Click on My Forms from the blue bar at the top.
- Then select My Tables.
- Click on Trash from the left menu.
- Select the form you want to purge and then click on Purge.
Please note that this action can't be undone. You may also check this guide https://www.jotform.com/help/1863-how-to-delete-a-form/#:~:text=Click%20the%20Trash%20folder.,Click%20the%20Purge%20button.
Let me know if that works.
Ruan JotForm SupportReplied on August 11, 2023 at 7:02 AM
Thanks for reaching out to Jotform Support. I'm really sorry that you're having difficulties with this. Rest assured, I'll do my best to help you. I noticed that you've sent a request using a Guest account, can you share with me the email address or username associated with the account you're referring to so that I can take a look at it and help you with a solution?
Once we hear back from you, we'll be able to move forward with this.
arabfundsReplied on August 11, 2023 at 7:44 AM
Thanks so much for your reply. I really appricate all your wonderful efforts. I sent via my account. My email is : email@example.com
I have checked my trash and my table shows empty. I have deleted everything in my trash. Please help me to clear and make it empty. Thanks
Shirized Ina Garces JotForm SupportReplied on August 11, 2023 at 7:59 AM
Thanks for getting back to us. I went ahead and checked your account associated with this email address firstname.lastname@example.org and I can confirm that you still did not reach your Upload Space limit. You should be able to access your forms. Can you try these troubleshooting methods below:
- Log out and log back into your account.
- Use Incognito/Private mode.
- Please clear your web browser's cache.
- Use a different web browser.
- Restart your device
- Please try also to log in to another device.
If the steps above did not work and you're still unable to access your forms we'll do a more in-depth investigation and work on finding a solution.
Keep us updated and let us know if you need any more help.
arabfundsReplied on August 11, 2023 at 8:03 AM
Hello Shirized Ina Garces
Thanks so much. I have checked and my account is okay now. Thanks so much.