What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Upgrade

    Asked by aafevents on March 27, 2015 at 04:05 PM

    I have upgraded our account a few times in the last few days to increase our quote and it has not kicked in. We are locked out of our forms which is a huge issue. Please help us resolve asap.

    account upgrade upgraded and increase times
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    JotForm Support

    Answered by BDAVID on March 27, 2015 at 05:17 PM

    Your account has gone over the submission limit, which is 1000 per month, this limit resets the first of each month, I would recommend you to upgrade to an Economy plan which allows you to receive up to 10,000 monthly submissions.

    I have put your submissions to 900, below the limit, only for this time, please note that we can do this only once in a lifetime, if your account goes over the limit again, you will need to wait until the counter resets or you should consider upgrading.

    If you need anything else, please open a new thread, we will be glad to assist you.