I need to unsubscribe

  • Profile Image
    anaca80
    Asked on March 27, 2015 at 07:09 PM

    Hi 

    Im trying to unsubscribe from the current plan I have to you guy to the basic free plan, however I don't seem to be able to do this, because when I check it back to the $9.99 plan.

     

    I do not want this plan anymore and do not want to be charged this amount at the end of the month March 2015.

     

    Be make modification ASAP.

     

    Thanks,

     

    Ana

  • Profile Image
    Shadae
    Answered on March 27, 2015 at 09:28 PM

    Hi Ana,

    I do apologize for the issue you experienced with downgrading your account.

    As requested your subscription (Reference # 84630580) has been canceled. There will be no further charges and your account will be downgraded to our Free plan on March 28, 2015.

     Please feel free to contact us if you need further assistance.

    Thank you for using JotForm!