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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need to unsubscribe

    Asked by anaca80 on March 27, 2015 at 07:09 PM

    Hi 

    Im trying to unsubscribe from the current plan I have to you guy to the basic free plan, however I don't seem to be able to do this, because when I check it back to the $9.99 plan.

     

    I do not want this plan anymore and do not want to be charged this amount at the end of the month March 2015.

     

    Be make modification ASAP.

     

    Thanks,

     

    Ana

    Page URL:
    http://www.jotform.co/form/31396955104861

    unsubscribe and check Basic Free thanks
  • Profile Image

    Answered by Shadae on March 27, 2015 at 09:28 PM

    Hi Ana,

    I do apologize for the issue you experienced with downgrading your account.

    As requested your subscription (Reference # 84630580) has been canceled. There will be no further charges and your account will be downgraded to our Free plan on March 28, 2015.

     Please feel free to contact us if you need further assistance.

    Thank you for using JotForm!