I'm not getting any emails from my contact form

  • whcn
    Asked on March 27, 2015 at 10:51 PM

    I have been trying to fix this issue but no success no email go to my email from my website form please see what is the issue 

  • Welvin Support Team Lead
    Replied on March 28, 2015 at 4:10 AM

    Hi,

    Your settings are correct so it's possible that the form emails are filtered as spam so kindly check. If the emails are ended in the spam folder, you can mark it as not spam and add both noreply@jotform.com and noreply@formresponse.com to your safe sender list.

    If no emails are there, there's a possibility that the issue is caused by your hosting provider. Maybe they are blocking the emails from Jotform. If this is the case, whitelisting us should help you fix it:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please get back to us if you need further assistance.

    Thank you!