What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not getting any emails from my contact form

    Asked by whcn on March 27, 2015 at 10:51 PM

    I have been trying to fix this issue but no success no email go to my email from my website form please see what is the issue 

    Page URL:
    http://www.windhorsecrossing.com/contact.html

    Emails contact form Getting email website form
  • Profile Image
    JotForm Support

    Answered by Welvin on March 28, 2015 at 04:10 AM

    Hi,

    Your settings are correct so it's possible that the form emails are filtered as spam so kindly check. If the emails are ended in the spam folder, you can mark it as not spam and add both noreply@jotform.com and noreply@formresponse.com to your safe sender list.

    If no emails are there, there's a possibility that the issue is caused by your hosting provider. Maybe they are blocking the emails from Jotform. If this is the case, whitelisting us should help you fix it:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please get back to us if you need further assistance.

    Thank you!