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    How to receive the filled-in form in my emailbox instead of my jotformaccount?

    Asked by vollekracht on March 29, 2015 at 05:48 PM
    receive in
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    JotForm Support

    Answered by ashwin_d on March 30, 2015 at 12:01 AM

    Hello vollekracht,

    Please be noted that when the form is submitted, it will capture the submission data in your form's submission page and also send an email to the address you have configured in your form.

    Do you mean to say that you are not receiving submission emails? I did check your form's notification email alert and did not find any issue with that. It should be sending submission emails to marjan@zilver-werk.nl without any problem.

    I checked our email logs and found that submission emails were sent successfully. Please check the log below:

    [2015-03-29 18:04:33] Submission #303475862338104295 Form #50863207489362 SENT to marjan@zilver-werk.nl from noreply@formresponse.com via AMAZONSES

    Have you checked your spam folder already? I would suggest you to check your spam folder and see if the emails ended up there. You may also like to speak to your email service provider to whitelist or domain names to ensure the delivery of emails. The following guide should help you grab the list of domain names which needs to be whitelisted:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Please be noted that you can use your own email address to send submission emails. You should actually add a Custom sender email in your account. The following guide should help you: 

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!