What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm form is not showing when used with WP JotForm Feedback Button Plugin

    Asked by Jude on March 30, 2015 at 05:41 AM

    Hi i have a form on JotForm and am using the Wordpress JotForm Feedback Button plugin on Wordpress 4.1.1. I can now see the Feedback Button appear on my website but when you click on it, a blank window opens up and the JotForm form does not show itself. How do i solve this issue? Thanks. 

    Page URL:
    http://corporategiftsguru.com.sg/

    JotForm wp WP jotform thanks and blank window
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    JotForm Support

    Answered by Kiran on March 30, 2015 at 10:39 AM

    Hello Jude,

    As I check the plugin installed on my local WordPress installation using the same theme, it seems to be working fine.

    I notice that there is a space before form ID from the code inspector on your website. 

    I think this should be causing the issue since I see the same issue from my end if I add a space before Form ID in the plugin setup. Please verify if there are any spaces before the Form ID in plugin screen and remove them.

    Hope this information helps. Please get back to us if the issue still persists. We will be happy to look into this issue further.

    Thanks.