JotForm form is not showing when used with WP JotForm Feedback Button Plugin

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    Asked on March 30, 2015 at 05:41 AM

    Hi i have a form on JotForm and am using the Wordpress JotForm Feedback Button plugin on Wordpress 4.1.1. I can now see the Feedback Button appear on my website but when you click on it, a blank window opens up and the JotForm form does not show itself. How do i solve this issue? Thanks. 

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    Answered on March 30, 2015 at 10:39 AM

    Hello Jude,

    As I check the plugin installed on my local WordPress installation using the same theme, it seems to be working fine.

    I notice that there is a space before form ID from the code inspector on your website. 

    I think this should be causing the issue since I see the same issue from my end if I add a space before Form ID in the plugin setup. Please verify if there are any spaces before the Form ID in plugin screen and remove them.

    Hope this information helps. Please get back to us if the issue still persists. We will be happy to look into this issue further.