What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why doesn't all the info come through on email?

    Asked by TracyDale on March 30, 2015 at 08:09 AM

    My client, a taxi company, do not want to log into jotform to use all your facilities.  They want the email that is sent to them to have all the information on it as they are drivers and an email works best for them.  What am I doing wrong on the set up that I can change so that all the information from the form is sent via email?  Your urgent reply would be most grateful, thank you. 

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    JotForm Support

    Answered by BJoanna on March 30, 2015 at 11:32 AM

    I have tested your form and I noticed that inside of your Email Notification values of fields are there but names of fields are missing and because of it Notification is not clear. Currently your Notification settings look like this.


    It should look similar to this. And then inside of your Email notification will be field name and value of that field.

    Please try to set your Notification properly. If it is easier for you, please try to create new Email Notification and then delete the old one.

    Hope this will help. Let us know if you need further assistance.