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    Email notifier shows everything in one line instead of multiple even if is used

    Asked by DennisH on March 30, 2015 at 12:01 PM

    Form Re: Attending? NAVIGATE ESUS Glasgow


    This form is not sending the email info separated by line breaks even though I have <br> code in the email.


    My email:

    <br>Question Answer <br>Full Name {fullName4} <br>Study Position Title {studyPosition} <br>Institution {institution} <br>Are you attending?{areYou15}<br>Your Email{email}<br>Your Phone{phone} <br>Name as you wish it to appear on your Badge{nameAs} <br>Any Dietary Restrictions? {anyDietary} <br>Additional information {additionalInformation}



    Email received:


    To: regform@heminggroup.com
    Subject: Attending? NAVIGATE ESUS Glasgow


    Question Answer

    Full Name

    Study Position Title Project Office Staff Institution PHRI Are you attending?YES Your Emailcatrina.linton@phri.ca Your Phone905-527-4322 Names as you wish it to appear on your BadgeCatrina Linton Any Dietary Restrictions? 

    Additional information

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    Answered by Ben on March 30, 2015 at 02:10 PM

    The reason why this happens is that you have switched your email notifier to be text only.

    When you do this, all HTML elements are stripped down so the <br>, <br/>, <hr> or <hr/> tags that you add, all are stripped away.

    To fix this all you have to do is enabled the HTML layout instead:

    Once you do, if you click on enter where you want the new line to be shown, it will add the new line for you.