Why are my files not integrating the way they used to?

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    Asked on March 30, 2015 at 12:34 PM

    I use the JotForm to create a movie for our school for every Friday.  The students submit a picture and a "shout out" to various accomplishment that the students have done.  We have used JotForm for the past year and a half and it always gave us two folders.  One folder would contain the pictures submitted and the other would give us the entire submission, but for some odd reason this has stopped.  Having the two folders makes my life so much easier because I don't have to download every picture because I can simply copy and paste.  The way the submissions are coming through now require me to download each submission (we are typically having between 20-40 a week so this takes a lot of time)  Can you tell me how to fix this?  I have created 4 new forms to see if it was just a glitch but it is coming up the same every time.  I appreciate any help you can provide!  I am using google to do this.  

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    Answered on March 30, 2015 at 02:40 PM

    Hi bberleman,

    I do apologize for the issue that you are experiencing with downloading your form uploads.

    To confirm, are you no longer getting your file uploads saved to your Google Drive folder?

    If that is the case, please remove the current integration that is associated with your form. Then clear your form cache. Once that is done, please recreate the Google Drive Integration.

    I hope this helps, please inform us if you need further assistance.

    Thank you.