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    How to remove existing payment method?

    Asked by ourbob1 on March 30, 2015 at 12:57 PM

    the form i've created is not allowing me to add a payment type. it says one already exists. i can't find it on the form

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    JotForm Support

    Answered by Charlie on March 30, 2015 at 02:54 PM


    Upon checking the form embedded in your website, the existing payment method that you have is this one:

    Please take note that you can only one payment method under "Payment Tools". If you would like to add multiple payment method, you can follow this guide: http://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form.

    If you have removed the payment method, make sure to click the save button for the changes to apply. I hope that helps. Do let us know if you are still having problems.

    Kind regards.