if I logged into my account from a different computer, would you be able to document that and discern the date and time of access?

  • Profile Image
    eblovell
    Asked on March 30, 2015 at 03:00 PM

    Hello Jotform team,

    By chance, do you keep a record of the domain name/IP address that accesses certain accounts?

    For instance, if I logged into my account from a different computer, would you be able to document that and discern the date and time of access?

    We are trying to determine which person accessed our account on March 17 & 18, 2015. 

    If more information is needed, please let me know.

    Thank you and kind regards,

    -eblovell

  • Profile Image
    david
    Answered on March 30, 2015 at 03:40 PM

    Hi,

    We keep a log of all admin related activities associated with your account.  That is to say, anything done on our end by our staff is 100% logged.  Logging in to accounts, any changes made and things of that nature.  There is no log of any of our staff accessing your current account.

    As far as external access to your account, say you believe your account was compromised and you want to know the IP history of the log ins.  That unfortunately we do not keep a record of.  Only the most recent IP to use the account.

    If you have any further questions, let us know and we will be happy to help.

  • Profile Image
    eblovell
    Answered on March 30, 2015 at 03:57 PM

    Thank you, David.  I appreciate the prompt response.

    Best wishes,

    -eblovell

  • Profile Image
    jonathan
    Answered on March 30, 2015 at 04:18 PM

    Hi,

    Just to add on David's explanation, you can also checked using your JotForm account the activity history logs about your account by browsing the activity logs at https://www.jotform.com/myaccount/history

     

    You can check for more details about the My Account page here.

     

     

    Regards,