Could not sign on E-signature widget on the embedded JotForm

  • CapturedMomentsByMelissa
    Asked on March 30, 2015 at 3:20 PM

    Hello!!

     

     I embedded my jotform contract on my squarespace site www.capturedmomentsbymelissa.com (Under tab "contact me"then under "contract/model release") When my clients view it on a mobile phone they are unable to sign as there isn't even a signature box(clients have always been able to sign with their finger) When viewing on ipad the signature box is their and they are able to sign with their finger. What could be going on? Any help would be so greatly appreciated! When going to my squarespace site you'll have to access it through "visitor access" i should also note that i've tried embedding and also tried the iframe and that doesn't change anything. Below is a screen shot from mobile.Could not sign on E signature widget on the embedded JotForm Image 1 Screenshot 20

  • Carina
    Replied on March 30, 2015 at 4:07 PM

    Unfortunately I could not replicate the same situation:

    Could not sign on E signature widget on the embedded JotForm Image 1 Screenshot 30

    Could not sign on E signature widget on the embedded JotForm Image 2 Screenshot 41

    Please try the e-signature widget:

    http://widgets.jotform.com/widget/signature 

    Let us know if the problem persists.

  • CapturedMomentsByMelissa
    Replied on March 30, 2015 at 4:10 PM

    I actually have that widget on my contract,like i said hey can sign with their finger from ipad but unable to from their mobile phone.

  • raul
    Replied on March 30, 2015 at 4:29 PM

    Can you let us know which device/browser are you using to test your site? Does the same thing happen when you view the form on its direct URL: http://www.jotformpro.com/form/42338529414961?

    I've checked your site on my phone (Android 4.4.2) and was able to sign the widget.

    Could not sign on E signature widget on the embedded JotForm Image 1 Screenshot 20

    We'll wait for your response.
    Thank you.

  • CapturedMomentsByMelissa
    Replied on March 30, 2015 at 4:34 PM

    Ok i got it to work by taking the e signature widget that i had off,and adding the one from the direct link that was given to me before!! I was using an ipad and a Samsung Note 4 to test my site!! It was showing up fine on the ipad but not the Note 4!! It works now though!!! Thank you so much!!!

  • jonathan
    Replied on March 30, 2015 at 4:41 PM

    We are glad to know all is good now. Thank you for updating us.

    Contact us again anytime should you require assistance on JotForm

    Regards,