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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Invalid Data Error

    Asked by commercialkings on March 30, 2015 at 03:55 PM

    I've been getting calls that our forms have been giving error messages when trying to make a purchase using a credit card. So I went to use the form, and tried to make a credit card purchase 3 times with a working card. Please see the screen shot of the error I received.

    Page URL:
    http://www.commercialkings.com/order-milk-styles-radio

    Screenshot
    purchase credit card
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    JotForm Support

    Answered by Welvin on March 30, 2015 at 04:16 PM

    Hi,

    Please try re-embedding the form using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. I think the problem happened in the form because of a script conflict on the page between the form JS embed codes and your website. The conflict prevents the payment validation to stop from working properly. Please try it and check how it goes.

    Thanks