What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The form freezes up every time I click "save" button

    Asked by sssgibster on March 30, 2015 at 11:33 PM

    Every time I click SAVE it freezes up and doesn't save my form. I'll have to quit or leave the page and start all over. Very frustrating!!! Please fix this because I'm about to move to another form builder, but I really like yours.



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    JotForm Support

    Answered by Welvin on March 31, 2015 at 06:17 AM


    Please let us know the URL of the form that you are currently working on so we can check and test it to our end. 

    When you save it, is there an error that pop-ups in the form builder?

    Did you also try it using another browser? Just to know if this isn't a browser specific issue.

    How about clearing your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache? Please try it and check if this makes a difference.

    I look forward to your reply.

    Thank you!

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    Answered by wolfpaw69 on October 20, 2015 at 06:20 PM

    Mine does this as well.  I've tried it in both Explore and Chrome; in addition to two different computers.  


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    JotForm Support

    Answered by jonathan on October 20, 2015 at 11:36 PM

    @ wolfpaw69

    We will attend to your issue here http://www.jotform.com/answers/686068