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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel my premium account

    Asked by Stephanie on November 02, 2011 at 07:02 PM


    I disabled my forms and I pushed the cancel button with in my account settings but I cannot log into plimus. I looked up my email I received from them when I paid but could not find a password. I even can not reset my password as it sets me back each time I try.

    Could you please help me and cancel my premium account that I am back to the basic account?

    You help is very much appreciated.


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    Answered by fxr on November 02, 2011 at 07:11 PM


    Your account will be downgraded when the subscription you have paid for runs out, which is on 14/NOV/2012.