What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions counter shows a different number

    Asked by cmalogistique on March 31, 2015 at 08:05 AM

    Madam/Sir,

     

    I created last week a few surveys. The indicators indicate a number of submissions which doesn't match with the numbers of surveys availables.

     

    For example, the Survey "évaluation formations diplômantes CMA_cui_pro" indicates 23 submissions on the main page, but when I extract the excel file, only 15 of them appear. Where are the 8 others?

    Thank you,

    Best regards,

    Page URL:
    http://www.jotform.com/myforms/

    Submissions survey excel excel file counter
  • Profile Image

    Answered by raul on March 31, 2015 at 10:27 AM

    We apologize for this inconvenience.

    I've fixed the submissions counter for the mentioned form (the correct number is 15).
    Please check it out and let us know if you still see an incorrect number of submissions for this or any other form.

    Thanks.

  • Profile Image

    Answered by cmalogistique on March 31, 2015 at 11:47 AM

    Thank you,

    the problem is the same with almost all the surveys named "évaluation formations diplômantes...", that is to say 10 surveys. Try "évaluation [...] diplômantes_maro"

    We upgraded our account last week, I created the surveys after the same day after the upgrading. But maybe was that not aleready effective when the first answers arrived (?)

    I also observed a bug : the number of surveys indicated on the main page, went suddently down (doc 1 see below), after what it came back to the previous number (doc 2)...The two impressions hereunder were made in a two hours period. It happened on thursday.

    Best regards,

     

  • Profile Image
    JotForm Support

    Answered by BJoanna on March 31, 2015 at 01:21 PM

    We apologize for this inconvenience.

    I have fixed the submissions counter for all forms named  with "évaluation formations diplômantes..."

    Please test your form and check counter submissions.

    Let us know if you need further assistance.