Account Type - sub-user

  • ecouling
    Asked on March 31, 2015 at 10:18 AM

    My account is currently a Sub User account.  How can I make my account a normal account.  My account was made from the account above me and he is no longer active and is not paying for Premium $9.95 account.  Therefore, all his forms are above the quota and no longer active until the end of the month.

    Whenever I click create new form, it makes a form under his name that is "shared" with me.  How can I make a form under my name so I can pay the $9.95 so my forms are not locked out?  I see an option to upgrade my account to a paid account but I was afraid that I would still be a sub-user and not allowed to create my own forms.

  • Carina
    Replied on March 31, 2015 at 11:53 AM

    I will investigate further this situation and will let you know more.

    Let us know if we can assist you further.   

  • ecouling
    Replied on April 4, 2016 at 1:33 PM

    A year went by and still no answer from you.  Some support JotForm has.

  • David JotForm Support
    Replied on April 4, 2016 at 3:36 PM

    My apologies, occasionally threads can be forgotten.  In any case, if you would like to change your account to a Free/Started account, rather than a sub-account, in the account settings page, click up upgrade/downgrade under the Free account:

    https://www.jotform.com/myaccount/billing

    Account Type sub user Image 1 Screenshot 20

    This should change your account to a Free account. 

    After that, any forms created in the "My Forms" section of your account, not in the folder shared with you, will be created in your own account. 

    You can also clone any forms you would like to your own account using the URL:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL