What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Type - sub-user

    Asked by ecouling on March 31, 2015 at 10:18 AM

    My account is currently a Sub User account.  How can I make my account a normal account.  My account was made from the account above me and he is no longer active and is not paying for Premium $9.95 account.  Therefore, all his forms are above the quota and no longer active until the end of the month.

    Whenever I click create new form, it makes a form under his name that is "shared" with me.  How can I make a form under my name so I can pay the $9.95 so my forms are not locked out?  I see an option to upgrade my account to a paid account but I was afraid that I would still be a sub-user and not allowed to create my own forms.

    My Forms new form name create
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    Answered by Carina on March 31, 2015 at 11:53 AM

    I will investigate further this situation and will let you know more.

    Let us know if we can assist you further.   

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    Answered by ecouling on April 04, 2016 at 01:33 PM

    A year went by and still no answer from you.  Some support JotForm has.

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    JotForm Support

    Answered by david on April 04, 2016 at 03:36 PM

    My apologies, occasionally threads can be forgotten.  In any case, if you would like to change your account to a Free/Started account, rather than a sub-account, in the account settings page, click up upgrade/downgrade under the Free account:

    https://www.jotform.com/myaccount/billing

    This should change your account to a Free account. 

    After that, any forms created in the "My Forms" section of your account, not in the folder shared with you, will be created in your own account. 

    You can also clone any forms you would like to your own account using the URL:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL